Refund policy

Return & Refund Policy HouseCares Pvt. Ltd. Last Updated: August 2026

1. Overview This Return and Refund Policy ("Policy") governs all purchases made on housecares.in and is applicable to all customers of HouseCares Pvt. Ltd. ("Company", "we", "us", or "our"). By placing an order on our platform, you ("Customer") agree to be bound by the terms of this Policy. HouseCares Pvt. Ltd. reserves the right to modify this Policy at any time without prior notice.

2. Return Eligibility & Time Limit Return requests must be submitted strictly within 48 hours of delivery. The delivery date shall be determined based on tracking information provided by our logistics partner. Requests raised after 48 hours will be automatically rejected with no exceptions.

3. Mandatory Unboxing Video An unboxing video is compulsory. The video must show the sealed package before opening and capture the entire unboxing process without cuts. Claims without a valid unboxing video will be rejected. HouseCares Pvt. Ltd. bears no liability for claims made without video evidence.

4. Defective or Damaged Products If supported by a valid unboxing video, defective/damaged product claims will receive:

  • Free reverse pickup
  • Full refund within 7 business days of pickup

5. Goodwill Returns If HouseCares Pvt. Ltd., at its sole discretion, accepts a return for non-defect reasons:

  • ₹40 handling fee will be deducted
  • Product must be unused and in original packaging
  • Refund processed within 7 business days of pickup

6. Non-Returnable Conditions

  • Request raised after 48 hours of delivery
  • No unboxing video or incomplete/edited video
  • Used, washed, or tampered product
  • Missing original packaging or accessories
  • Damage due to customer misuse or negligence
  • Products bought during sales or promotions (unless defective)

7. Refund Processing

  • Refunds credited within 7 business days after inspection
  • Refunded to original payment method only
  • COD orders refunded via bank transfer
  • HouseCares Pvt. Ltd. is not liable for delays by banks or payment gateways

8. Limitation of Liability Our liability is strictly limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages.

9. Dispute Resolution Disputes shall be resolved through mutual discussion first. Unresolved disputes shall be subject to jurisdiction of courts in India under applicable Indian law.

10. Contact Us HouseCares Pvt. Ltd. Email: info@housecares.in Website: housecares.in