Terms of service

Shipping Policy HouseCares Pvt. Ltd. Last Updated: August 2026

1. Overview This Shipping Policy applies to all orders placed on housecares.in. By placing an order, you agree to the terms outlined below. HouseCares Pvt. Ltd. reserves the right to modify this Policy at any time without prior notice.

2. Order Processing Time

  • Orders are processed within 1–3 business days of successful payment or COD confirmation.
  • Orders placed on public holidays or weekends will be processed on the next working business day.
  • During peak seasons or sale periods, processing may take slightly longer.

3. Delivery Timeline

  • Standard delivery is completed within 7–10 business days from the date of dispatch.
  • Delivery timelines are estimates and may vary depending on your location, courier partner availability, and other factors beyond our control.
  • Remote or rural areas may experience longer delivery times.
  • HouseCares Pvt. Ltd. is not liable for delays caused by third-party courier partners, natural events, strikes, or government restrictions.

4. Shipping Coverage

  • We currently ship across India.
  • Certain remote pin codes may not be serviceable. In such cases, we will notify you and issue a full refund.

5. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before order confirmation.
  • HouseCares Pvt. Ltd. reserves the right to revise shipping charges at any time.

6. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email at info@housecares.in or SMS.
  • You can use this tracking number to monitor your shipment status on the courier partner's website.

7. Failed Delivery & Re-delivery

  • If delivery fails due to an incorrect address or customer unavailability, the courier partner will attempt re-delivery.
  • After multiple failed attempts, the package may be returned to us. In such cases, re-shipping charges will apply.
  • HouseCares Pvt. Ltd. is not responsible for failed deliveries due to incorrect address provided by the customer.

8. Damaged in Transit

  • If your order arrives damaged in transit, please refer to our Return & Refund Policy.
  • An unboxing video is mandatory to raise any transit damage claim.

9. Contact Us For shipping-related queries, please contact: HouseCares Pvt. Ltd. Email: info@housecares.in Website: housecares.in