Shipping policy

Shipping Policy HouseCares Pvt. Ltd. Last Updated: August 2026

1. Overview This Shipping Policy applies to all orders placed on housecares.in. By placing an order, you agree to the terms outlined below. HouseCares Pvt. Ltd. reserves the right to modify this Policy at any time without prior notice.

2. Order Processing Time

  • Orders are processed within 1–3 business days of successful payment or COD confirmation.
  • Orders placed on public holidays or weekends will be processed on the next working business day.
  • During peak seasons or sale periods, processing may take slightly longer.

3. Delivery Timeline

  • Standard delivery is completed within 7–10 business days from the date of dispatch.
  • Delivery timelines are estimates only and are not guaranteed.

4. ⚠️ Disclaimer — Delivery Delays (Please Read Carefully) HouseCares Pvt. Ltd. shall not be held responsible or liable for any delay in delivery under any circumstances, including but not limited to:

  • Delays caused by third-party courier or logistics partners
  • Natural disasters, floods, storms, or acts of God
  • Government restrictions, lockdowns, or curfews
  • Strikes, civil unrest, or political disturbances
  • Incorrect or incomplete delivery address provided by the customer
  • High volume periods such as festive seasons or sale events
  • Technical failures at courier partner's end

Once the order is handed over to the courier partner, HouseCares Pvt. Ltd.'s responsibility for timely delivery ceases. The customer agrees that delivery timelines are indicative and that no compensation, cancellation, or refund will be provided solely on the grounds of delivery delay.

5. Shipping Coverage

  • We currently ship across India.
  • Certain remote pin codes may not be serviceable. In such cases, we will notify you and issue a full refund.

6. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before order confirmation.
  • HouseCares Pvt. Ltd. reserves the right to revise shipping charges at any time.

7. Order Tracking

  • Once dispatched, a tracking number will be shared via email or SMS.
  • Customers can track their order directly on the courier partner's website.

8. Failed Delivery & Re-delivery

  • If delivery fails due to incorrect address or customer unavailability, re-shipping charges will apply.
  • HouseCares Pvt. Ltd. is not responsible for failed deliveries due to reasons attributable to the customer.

9. Damaged in Transit

  • Transit damage claims require a mandatory unboxing video. Please refer to our Return & Refund Policy for full details.

10. Contact Us HouseCares Pvt. Ltd. Email: info@housecares.in Website: housecares.in